Dynamics 365 Licensing & Pricing


Dynamics 365 Business Central

There are four License types for Dynamics 365 Business Central available, each individually priced to cover different business aspects, depending on what you require.


Licence Description Cost per user/month
  • Financial Management
  • Supply Chain Management
  • Customer Relationship Management
  • Human Resources Management
  • Project Management
  • Warehouse Management
Premium Includes functionality of an Essential licence and:
  • Service Management
  • Manufacturing
Device The Device License is used by Warehouse or factory floor employees that potentially share a handheld device to carry out their daily duties.
  • Receipts
  • Shipment
  • Picks and Putaways
  • Inventory transfers and movements
  • Capture Machine usage
  • Servicing
Team Member For light users:
  • Read anything in Business Central
  • Update exisitng and already created entries:
    • Customer
    • Vendor
    • Item Records
  • Approve or reject workflows
  • Create, edit, delete quotes
  • Enter time sheets
  • Use Power Apps
  • Have access to the dedicated Team Members app which may only have a maximum of 15 custom entities

For more information, read the licensing guide here.


Dynamics 365 Customer Engagement


The Dynamics 365 Customer Engagement application offers a number of license options, the three main tiers:

  • Professional – Core sales force automation
  • Enterprise – Industry-leading sales force automation with insights and advanced customisation
  • Premium – Dynamics 365 Sales Enterprise plus prebuilt advanced intelligence solutions/tools known as Sales Insights

For prices for Enterprise or Premium, please get in touch.


Application Description Cost
Dynamics 365 Sales - Professional Licence Lower tier for the Sales application that provides core CRM capabilities and is suited for organisations with less complex needs. £49.00
Dynamics 365 Customer Service - Professional Licence Lower tier licence for the Customer Service application less complex scenarios with streamlined capabilities to provide core support functionality. £37.40
Dynamics 365 Field Service - Base licence leveraging tight integration with Customer Service case management capabilities and field service work orders to deliver exceptional field service management. Also includes access to dedicated Field Service Mobile application. £71.60
Dynamics 365 Field Service - Resource Schedule Optimisation An add-on licence offering users the ability to automatically schedule in appropriate resources whilst simultaneously optimising travel time, mileage and other associated factors. £22.60
Dynamics 365 Project Operations - Base Licence Project Operations connects sales resourcing, project management, and finance teams within a single application. Examples of full users include Account Managers, Project Assistants and Project Accountants. (20 users minimum). £90.50
Dynamics 365 Marketing - Base Licence For customers who are new to Dynamics or have fewer than 10 full users of Sales, Customer Service, Field Service, Project Service Automation now Project Operations, Finance, Supply Chain Management or Commerce can purchase Marketing as a standalone application with an entitlement of 10,000 marketable contacts. £1,131.20
Dynamics 365 Customer Insights Licensed per tenant/month and enables organisations to unify their customer data and understand it better through intelligent insights and actions. Customer Insights is a data platform that eliminates silos by enabling customers to bring data from any source and view it in one place. This subscription includes up to 100,000 customer profiles. £1,131.20
Dynamics 365 Sales Insights Sales Insights is an add on for Dynamics 365 Sales Enterprise licenses. £37.70


Microsoft Power Platform

Microsoft Power Platform is a low-code platform that spans Office 365, Azure, Dynamics 365, and standalone applications. The tools empower individuals and whole organisations to build incredibly powerful end to end solutions that can revolutionise the way that they operate. 

Licence Description Cost
Power BI Pro License individual users with modern, self-service analytics to visualize data with live dashboards and reports, and share insights across your organization. £7.50 per user/month
Power BI Premium License individual users to accelerate access to insights with advanced AI, unlock self-service prep for big data, and simplify data management and access at enterprise scale. £15.10 per user/month
Power Automate License by User Allow individual users to create unlimited flows based on their unique needs. £11.30
Power Automate License by Flow Implement flows with reserved capacity for unlimited users across your organization. Requires access to the Microsoft 365 admin centre with global administrator or billing administrator roles. £377 for five flows/month
Power Apps per App Plan Best for businesses that want to license each user to run one app at a time, with the flexibility to stack licenses for each additional app. Requires access to the Microsoft 365 admin centre with global administrator or billing administrator roles. £7.50 (run one app per user)
Power Apps per User Plan Best for businesses that want one license for each user, regardless of the number of apps they need to run. £30.20
Power Virtual Agents Run intelligent chatbots across websites and other channels. Only pay for two-way engagement between users and your chatbots, with sessions serving each end-to-end interaction. £754.10 per month for 2,000 sessions
Power Virtual Agents Sessions add-on Add additional sessions to your Power Virtual Agents plan. Requires a Power Virtual Agents license. £339.30 per month for 1,000 sessions



For more information

Please get in touch if you have any queries regarding pricing.